Shipping Policy

Last Updated: August 29, 2026

Thank you for shopping with Sajeh Style Collection. We aim to process and deliver your orders safely and as quickly as reasonably possible.

This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Once dispatched, you will receive a tracking link to monitor your shipment.

Orders are processed after successful order confirmation and, where applicable, payment verification.

Processing times may vary depending on:

• Product availability

• Order volume

• Weekends and public holidays

• Sale or promotional periods

• Payment verification

• Operational circumstances

Orders placed during weekends, public holidays, or major sale periods may require additional processing time.

2. Shipping Locations

We ship across India and worldwide through trusted courier partners to ensure safe and timely delivery.

Delivery availability may depend on the customer's PIN code and the serviceability of our courier or logistics partners.

If your location is not serviceable, we may contact you regarding available alternatives or cancellation of the order.

3. Delivery Time

• Domestic Delivery: 5–7 business days
• International Delivery: 10–15 business days (approx.)

Estimated delivery time may vary depending on:

• Delivery location

• Courier partner

• Product availability

• Order processing time

• Weather conditions

• Public holidays

• Remote-area serviceability

• Other circumstances beyond our control

The estimated delivery timeline, where available, may be shown during checkout, in the order confirmation, or through tracking information.

Please note that estimated delivery dates are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping fees may vary depending on:

• Order value

• Delivery location

• Product type

• Available shipping method

• Promotional offers

From time to time, we may offer free shipping or discounted shipping as part of promotional campaigns.

Such offers may be subject to minimum order values, selected locations, or other conditions.

5. Order Tracking

Once your order has been dispatched, tracking information may be sent to your registered:

• Email address

• Mobile number

• SMS

• WhatsApp

depending on the communication methods available.

Tracking updates are provided by our courier partners and may occasionally take some time to reflect after dispatch.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please ensure that your:

• Name

• House or flat number

• Street or locality

• City

• State

• PIN code

• Phone number

are entered correctly.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Sajeh Style Collection will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

Our courier partner may make one or more attempts to deliver your order.

Delivery may fail due to reasons such as:

• Customer unavailable at the address

• Incorrect address

• Incorrect or unreachable phone number

• Customer refusing the package

• Incomplete address

• Restricted access to the delivery location

If a shipment is returned to us due to failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.

8. International Shipping

• Shipping charges for international orders are calculated at checkout based on destination
• Any custom duties, import taxes, or additional charges must be borne by the customer

9. Delayed Shipments

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Courier delays

• Public holidays

• Strikes

• Government restrictions

• High order volumes

• Remote delivery locations

• Operational or technical issues

We appreciate your patience if an unexpected delay occurs.

For significantly delayed orders, please contact our customer support team with your order details.

10. Lost Shipments

If your tracking information shows unusual inactivity or you believe your package may have been lost in transit, please contact us.

We will coordinate with the courier partner to investigate the shipment.

Any replacement, refund, or further resolution will be determined after verification of the shipment status and in accordance with our applicable policies.

11. Damaged or Tampered Packages

If the outer package appears severely damaged, opened, or tampered with at the time of delivery, we recommend documenting the condition of the package.

If you receive an incorrect or damaged product, please contact us promptly with:

• Your order number

• Product details

• Photographs or video of the package

• Photographs or video of the received product

Any return, replacement, or refund request will be handled according to our Return & Refund Policy.

12. Unboxing Video

For claims involving:

• Missing products

• Incorrect products

• Damaged products

• Package tampering

we strongly recommend recording a clear, continuous unboxing video starting before the package is opened.

Such evidence can help us verify and resolve your concern with the courier or fulfilment team.

13. Split Shipments

In some cases, products from the same order may be shipped separately.

You may receive:

• Multiple packages

• Separate tracking numbers

• Deliveries on different dates

You will not be charged additional shipping fees solely because we choose to split an order, unless otherwise communicated before purchase.

14. Order Changes After Dispatch

Once an order has been dispatched, we generally cannot:

• Change the delivery address

• Add or remove products

• Change product variants

• Modify the payment method

• Cancel the shipment immediately

Please contact us as early as possible if you need assistance with an order.

15. Return to Origin (RTO)

If an order cannot be delivered and is returned to us by the courier, it may be marked as Return to Origin (RTO).

RTO may occur because of:

• Incorrect address

• Customer unavailable

• Customer refusing delivery

• Repeated failed delivery attempts

• Unreachable phone number

For re-shipment of an RTO order, additional delivery charges may apply.

Repeated refusal of COD orders may result in COD being restricted for future purchases.

16. International Shipping

• Shipping charges for international orders are calculated at checkout based on destination
• Any custom duties, import taxes, or additional charges must be borne by the customer
• Such charges, where applicable, may be the responsibility of the customer.

17. Contact Us

If you have questions regarding shipping, delivery, or tracking, please contact us:

Sajeh Style Collection

Email: Sajehstylecollection@gmail.com
Phone: +91 99116 51681

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

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Sajeh Style Collection
New Styles, Timeless Elegance